Refund policy
Every Midnight Observatory t-shirt is printed when you order it, by our print partner. We'd still rather you loved it, so here's how it works if you don't, or if something goes wrong.
Changed your mind? You have 14 days
If you're buying as a consumer, you can cancel your order within 14 days of the day after you receive it, for any reason, including the wrong size.
1. Tell us within those 14 days. Email blankstatement00@gmail.com or use our Contact page with your order number and the item(s) you're returning. You can use the form below, but you don't have to.
2. Send it back within 14 days of telling us, to: 18 Douglas Avenue, Stoke-on-Trent ST8 6JQ, United Kingdom. Please use a tracked service and keep proof of postage.
3. Return postage is paid by you, unless the item is faulty or we sent the wrong thing.
4. Your refund: we'll refund the price of the item(s) and the original standard delivery charge, if you paid one. This happens within 14 days of us receiving the item back, or of you showing proof you've sent it, whichever comes first.
- If you chose a more expensive delivery option than our cheapest standard one, we only have to refund the cost of standard delivery.
- Refunds go back to your original payment method.
5. Please only handle the tee as you would in a shop: try it on, but don't wear it out or wash it. If it comes back with signs of use beyond that, we may reduce the refund to reflect the drop in its value, as the law allows.
You can also cancel before your order ships. If it hasn't gone into production yet, we'll refund you in full. If it already has, the 14-day steps above apply once it arrives.
Faulty, damaged, misprinted or wrong item
If your order arrives faulty, damaged or misprinted, or isn't what you ordered, it's on us. We'll offer a replacement or a full refund, including any delivery charge. You won't need to pay to send it back, and often you won't need to send it back at all.
To help us sort it quickly, please contact us, ideally within 30 days of delivery, with:
- your order number,
- a short description of the problem, and
- a clear photo of the whole item and of the problem.
Asking for this within 30 days helps us get things fixed with our print partner. It doesn't limit your legal rights.
Your rights under the Consumer Rights Act 2015
Goods must be of satisfactory quality, fit for purpose and as described. If they aren't:
- within 30 days of delivery you can reject them for a full refund;
- after 30 days, or if you'd prefer, you can ask for a repair or replacement. If that's not possible or doesn't fix it, you can have a price reduction or a refund;
- if a fault shows up within six months of delivery, it's assumed to have been there from the start unless we can show otherwise;
- you may be able to claim for up to six years (five in Scotland).
Nothing in this policy affects these rights. For more information, see Citizens Advice: https://www.citizensadvice.org.uk/consumer/
Lost parcels
If your parcel hasn't arrived a few working days after the latest estimated delivery date, please contact us. If it's lost, we'll send a replacement or refund you.
Wrong address
Please check your delivery address at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we'll get in touch and can send it again, but we may ask you to cover the cost of re-sending.
Cancellation form (optional)
To: Cameron Golden, trading as Midnight Observatory, 18 Douglas Avenue, Stoke-on-Trent ST8 6JQ, United Kingdom, blankstatement00@gmail.com
I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: …………………
Ordered on / received on: ………………… · Order number: …………………
Name: ………………… · Address: …………………
Signature (only if on paper): ………………… · Date: …………………
Contact
Cameron Golden, trading as Midnight Observatory · 18 Douglas Avenue, Stoke-on-Trent ST8 6JQ, United Kingdom · blankstatement00@gmail.com