Returns

Every Midnight Observatory t-shirt is printed when you order it. We'd still rather you loved it, so here's how it works if you don't, or if something goes wrong.

Changed your mind? You have 14 days

You can cancel your order for any reason, including the wrong size, within 14 days of the day after you receive it.

Tell us within those 14 days. Email blankstatement00@gmail.com or use our Contact page with your order number and what you're sending back.
Send it back within 14 days of telling us, to: 18 Douglas Avenue, Stoke-on-Trent ST8 6JQ, United Kingdom. Use a tracked service and keep your proof of postage.
Return postage is paid by you, unless the tee is faulty or we sent the wrong thing.
We refund the price of the item(s) and any standard delivery charge you paid. This happens within 14 days of getting the item back, or of you showing us proof you've sent it, whichever comes first. Refunds go to your original payment method.

Please treat the tee as you would in a shop: try it on, but don't wear it out or wash it. If it comes back showing more use than that, we may reduce the refund to reflect the drop in its value, as the law allows.

Damaged, faulty, misprinted or the wrong item?

That's on us. We'll send a free replacement or give you a full refund, including any delivery charge. You won't pay to send anything back, and usually you won't need to send it back at all.

Please contact us, ideally within 30 days of delivery, with:

your order number,
a short description of the problem, and
a clear photo of the whole item and of the problem.

Asking within 30 days helps us sort it quickly with our print partner. It doesn't limit your legal rights. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. Within 30 days of delivery you can reject a faulty item for a full refund. After that, you can ask for a repair or replacement, and then a price reduction or refund if that doesn't fix it.

Lost parcels

If your parcel hasn't arrived a few working days after the latest estimated delivery date, contact us. If it's lost, we'll send a replacement or refund you. Parcels are our responsibility until they reach you.

Wrong address?

Please double-check your delivery address at checkout. If a parcel comes back to us because the address was incomplete or incorrect, we'll get in touch and can send it again, but we may ask you to cover the cost of re-sending.